-
Frequently Asked Questions
How do I make use of the private ambulance?
- If you have a medical emergency can you contact the call center for assistance. You phone 0861 78 884 and tell the operator that you are a member of Crisis Shield – you then give your name, surname and ID number and they will verify your membership. Once this is done they will assist you.
What other benefits will I enjoy under the policy?
- Funeral Cover for the insured and family members covered under policy. Check your policy coverage at the member zone where you can locate your policy document.
- Emergency Medical Assistance (not a medical aid)
- Medical / emergency advice hotline
- Referral to crisis line or medical practitioners & facilities
- Emergency medical response to scene of medical emergency
- Medical transportation or inter hospital transfer
- Cost of transport INCLUDED
- Repatriation to the deceased final resting place.
- Inside borders of RSA only
- Location of deceased
- Overnight accommodation of 1 person to identify the body up to R500
- Repatriation to funeral home closest to place of burial
- One family member can accompany the body
- Assistance with all the paperwork & funeral arrangements
- Advice on how to apply for the death certificate
- Referral to a reputable funeral home
- Referral to a pathologist if an autopsy is required
- Legal assist
- Access to 24 Hour legal advice help line for any legal advice
- 30 minute free consultation
- Free standard legal documents e.g. employment contracts etc.
- The premium (10%) and the benefit (10%) increases automatically each year on the anniversary date of the policy – this means that the member will receive higher cover each year to meet inflation and increased costs of funerals
Can I cover any children under my policy?
- For the Crisis Shield Family Package you may only cover your biological children or children who you have legally adopted. If there is a claim and you cannot prove that the child was your biological child or you cannot provide legal adoption papers then the claim will not be paid.
Can I register my common law spouse?
- Yes you can on condition you declare this at the start of the policy. You cannot declare this at claim stage.
What do I do if there is a claim?
- Call 0861 234 555 and they will assist you.
When will the policy lapse?
- The policy will lapse automatically after the 2nd consecutive non-payment of premium. The policy holder will be notified after the 1st non-payment and it is then the policy holder’s responsibility to make sure the outstanding premium is paid before the end of the 2nd month.
What do I do if I have a complaint?
